Support
Forgot your password?
Service Status Updates
For service and maintenance updates, check our status blog. You can also follow our @SoomoStatus Twitter feed.
Need Help?
If you can’t find an answer to your question below, please email Support to let us know how we can help!
Frequently Asked Questions
Students
No problem, just email support@soomopublishing.com with the details and we’ll take care of it for you!
Our robot is standing by, ready to help. Feed our password lookup form the email address you registered with and watch your inbox for your password.
You know, sometimes browsers get choked up a little bit. Sign out to clear our session cookie and get logged in again.
And we’re here if you need more help: support@soomopublishing.com
Log in to your course and copy/paste this URL into your browser’s address bar:
http://webtexts.com/store
Your credit card and 60 seconds is all you need!
Absolutely, I love those! Here are a couple of articles that describe how to create the image. Then you can just email it to me: support@soomopublishing.com with a bit of explanation.
Using Windows?
How ’bout a Mac?
We are good with all kinds of computers. We keep the requirements super basic. Either a Mac or PC, your choice. Linux users, you’re used to being on your own, so no change here! For browsers we like Safari, Firefox, Chrome, and IE 8 and 9.
You are probably going to need a way to view Flash and open PDF documents. If the programs aren’t already installed on your computer, you can find them here:
Flash
Adobe Reader
We understand that you may be studying in a coffee shop, so we have kept the bandwidth requirements as low as we can. Watching videos on dial-up is not great, so you will need a faster connection like DSL or cable. If you don’t know what dial-up is, odds are you’re good to go.
Sure, as long as it has that little Visa or MasterCard logo in the bottom corner, we are solid.
Card Verification Value. Now you are the only person you know who knows what that stands for! It’s the three or four digit number on the back of the credit card. If you are rocking an Amex, it’s four digits on the front right.
Absolutely. Wrong email address, wrong course, wrong book option—send us an email with the details and we will get things right, quickety quick.
Six months is our standard subscription length—plenty of time to get through the semester. Need more time? Just let us know. I am sure we can work something out!
If you bought the wrong thing or dropped your course, I feel like giving your money back! We can’t refund paper textbooks however, so keep that in mind when you are feeling perky at checkout.
Every now and again, a browser can squash links with the pop up blocker. Here’s how to prevent it from getting in the way of your school work. Each browser works a little differently, find yours on the list below for instructions.
Yikes, we hate that! Tell us which one and what’s wrong so we can get right on it. Send us a note at support@soomopublishing.com.
