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If you can’t find an answer to your question below, please email Support to let us know how we can help!
Questions Frequently Overheard at the Support Desk
Students
Log in to your course and copy/paste this URL into your browser's address bar:
http://webtexts.com/store
Your credit card and 60 seconds is all you need!
Sure, as long as it has that little Visa or MasterCard logo in the bottom corner, we are solid.
Card Verification Value. Now you are the only person you know who knows what that stands for! It's the three or four digit number on the back of the credit card. If you are rocking an Amex, it's four digits on the front right.
Absolutely. Wrong email address, wrong course, wrong book option—send us an email with the details and we will get things right, quickety quick.
We are good with all kinds of computers. We keep the requirements super basic. Either a Mac or PC, your choice. Linux users, you're used to being on your own, so no change here! For browsers we like Safari, Firefox, Chrome, and IE 8 and 9.
Every now and again, a browser can squash links with the pop up blocker. Here's how to prevent it from getting in the way of your school work. Each browser works a little differently, find yours on the list below for instructions.
Yikes, we hate that! Tell us which one and what's wrong so we can get right on it. Send us a note at support@soomopublishing.com.
Six months is our standard subscription length—plenty of time to get through the semester. Need more time? Just let us know. I am sure we can work something out!
If you bought the wrong thing or dropped your course, I feel like giving your money back! We can't refund paper textbooks however, so keep that in mind when you are feeling perky at checkout.
