10:15 a.m. EST
You probably didn’t even notice, since the total downtime was three minutes. But there are no known issues at the time, so if you are experiencing problems, please contact support.
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On Friday, April 13, from 8 to 9 a.m. EDT, we will be conducting an important system update. During this time, our system will be unavailable for approximately 15 minutes while the update is completed, and you may be unable to sign in to your course or save your work. For more information, please contact us by email or by phone at 888-834-7223.
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9:15 a.m. EST
There are no known issues at this time. If you are experiencing problems, please contact support.
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9:00 a.m. EST
Between 5:26 a.m. and 5:47 a.m. EST, the Soomo system was unavailable due networking issues at our hosting partner. During this time users were unable to access their courses or complete work.
Service is now restored and users can access their courses as usual. If you experience any problems, please contact Support.
10:00 a.m. EST
There are no known issues at this time. If you are experiencing problems, please contact support.
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On Friday, March 9th, from 8:00 a.m. to 10:00 a.m., we will be conducting important system maintenance. During this time you may be unable to sign in to your courses or save your work. We apologize for any inconvenience this may cause. For more information, please contact us by email or by phone at 888-834-7223.
5:00 p.m. EST
There are no known issues at this time. If you are experiencing problems, please contact support.
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4:30 p.m. EST
The processing problems at our hosting partner seem to be mostly resolved. Users should have normal access to all Soomo courses at this time. Please contact support if you experience any difficulties.
3:15 p.m. EST
We are continuing to experience service interruptions due to processing problems at our hosting partner. Users will have intermittent access to the following courses:
- Critical Thinking - AB-Tech
- Western Governors courses except GKE, BZV, and AZC/UCC
We will continue to post updates until the problem is completely resolved.
2:45 p.m.EST
Service has been restored for the Soomo Learning Environment. Users should be able to access their courses again. However, until the problem has been completely resolved at our hosting partner, we may continue to experience service interruptions. We will post more information as we receive updates.
2:30 p.m. EST
Due to technical problems at our hosting partner, we are currently experiencing an interruption in service for the Soomo Learning Environment. Users are currently unable to access the following courses:
- Critical Thinking – AB-Tech
- Western Governors courses except GKE and AZC
We are investigating the problem and will post updates until service is restored.
4:15 PM EST
There are no known issues at this time. If you are experiencing problems, please contact support.
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From 10 a.m. Monday, December 12 to 9 p.m. Wednesday, December 14, we will be conducting important maintenance on the system databases used for our online assignments, webtexts, and courses hosted in the Soomo Learning Environment. During this time you may experience short periods of interruption in your service. We apologize for any inconvenience this may cause. For more information or to report a service interruption lasting more than 15 minutes, please contact us by email or by phone at 888-834-7223.
